Last updated: June 27, 2026
1. Introduction
At Labute Fericite®, we want every customer to benefit from high-quality services and products, as well as an experience based on transparency, professionalism, and respect.
If any disagreements or concerns arise, we encourage customers to resolve them amicably through direct communication with our team.
This page provides information about the methods available to customers for exercising their consumer rights.
2. Amicable Resolution
If you have a request, complaint, or concern regarding the products or services provided by Labute Fericite®, please contact us using the details below.
Every request is reviewed seriously and in good faith, and our objective is to identify a fair solution within a reasonable period.
Contact Details:
SC Labute Fericite SPA SRL
Phone: 0732837167
Email: contact@labutefericite.ro
Website: www.labutefericite.ro
3. National Authority for Consumer Protection (ANPC)
If you believe that your request has not been properly resolved through direct communication, you may contact:
National Authority for Consumer Protection (ANPC)
Official Website:
https://anpc.ro
ANPC is the competent authority in Romania responsible for protecting consumer rights.
4. Alternative Dispute Resolution (ADR)
Consumers may request the resolution of certain disputes through Alternative Dispute Resolution (ADR) mechanisms, in accordance with applicable legislation.
ADR is an out-of-court procedure for resolving disputes between consumers and traders through authorised entities.
The procedure provides an organised, impartial, transparent, and accessible alternative to court proceedings.
Additional information and access to the ANPC Alternative Dispute Resolution platform are available at:
https://reclamatiisal.anpc.ro
5. European Consumer Redress Information
The European Online Dispute Resolution Platform was discontinued on July 20, 2025.
Consumers seeking information regarding cross-border disputes or recognised dispute resolution bodies within the European Union may consult the European Commission's Consumer Redress portal:
https://consumer-redress.ec.europa.eu
The portal provides information about alternative dispute resolution bodies available in European Union Member States, Norway, and Iceland.
6. Labute Fericite® Commitment
We want every situation to be resolved promptly, transparently, and with respect for the customer.
For this reason, we recommend contacting our team directly before initiating other procedures, allowing us the opportunity to review the situation and identify the most appropriate solution.
7. Company Information
This page is published by:
SC Labute Fericite SPA SRL
Tax Identification Number (CUI): 35240138
Trade Register No.: J2015014080409
EUID: ROONRC.J2015014080409
Registered Office:
8 Ceasornicului Street, Ground Floor
Bucharest, District 1
Romania
Phone: 0732837167
Email: contact@labutefericite.ro
Website: www.labutefericite.ro
8. Updates to This Document
SC Labute Fericite SPA SRL reserves the right to amend this page whenever necessary to reflect legislative or operational changes.
The updated version will be published on the Website and will take effect from the date of publication.