Last updated: June 27, 2026
Welcome to the Labute Fericite® Help Center
We have prepared answers to the questions we receive most frequently from our customers. If you cannot find the information you are looking for, the Labute Fericite® team is available by phone or email.
Grooming
Is an appointment required?
Yes. All grooming services are provided by appointment so that we can dedicate the necessary time to each pet.
How long does a grooming session take?
The duration varies depending on the breed, the size of the pet, the type and condition of the fur, and the services selected.
Can I remain at the location during the grooming session?
Depending on the circumstances and your pet's comfort, the Labute Fericite® team will recommend the most suitable option.
What happens if the fur is severely matted?
Our priority is the pet's comfort and wellbeing. In certain situations, a shorter haircut may be recommended to prevent discomfort or possible injuries.
Do you use professional products?
Yes. We select professional products tailored to the type of fur, the skin, and the individual needs of each pet.
Pet Hotel
What should I bring for my pet's stay?
We recommend bringing the food your pet usually eats, any medication they require, and the necessary administration instructions.
My pet is undergoing treatment. Can they stay at the hotel?
Yes, this is possible in many cases. Please inform us when making the booking so that we can assess each situation individually.
Is veterinary supervision available?
Yes. One of the advantages of Labute Fericite® is that veterinary services are integrated within the same centre.
Are all pets accepted?
Acceptance is determined after reviewing the information provided by the owner and depends on the pet's health, behaviour, and hotel availability.
Veterinary Clinic
How can I make an appointment?
Appointments can be made by phone, through the Website, or directly at the location.
Do you offer emergency consultations?
Depending on availability and the severity of the case, we will try to provide assistance as quickly as possible or recommend the most appropriate solution.
Can medical tests be performed?
Yes. The clinic has an in-house laboratory and modern equipment for performing a wide range of medical tests.
Can I purchase medication?
A veterinary pharmacy operates within the reception area, and medication may be purchased in accordance with applicable legislation.
Online Shop
How can I place an order?
Products can be ordered directly through the Website by following the steps displayed during the checkout process.
How are products delivered?
Products are delivered through courier service providers selected by Labute Fericite®.
How long does delivery take?
Delivery times are estimates and may vary depending on the destination, product availability, and the activity of our logistics partners.
Can I return a product?
Yes, subject to the conditions set out in the Return and Refund Policy available on the Website.
Which payment methods are available?
The available payment methods are displayed during the checkout process.
General Information
Where are you located?
You can find us in Bucharest, District 1.
The addresses and contact details for each service are available on the Contact page.
How can I contact you?
Phone:
0732837167
Email:
contact@labutefericite.ro
How can I keep up with the latest Labute Fericite® news?
Follow our blog and official social media channels for the latest information, recommendations, and offers.
Could Not Find the Answer?
If you need additional information, please contact us.
The Labute Fericite® team will be happy to assist you and help you choose the best solution for your companion.