Appointment and Cancellation Policy
Last updated: June 27, 2026
1. Introduction
This policy sets out the rules governing appointments, appointment changes, cancellations, and no-shows for the services provided by Labute Fericite®.
The purpose of this policy is to ensure the efficient organisation of appointments and to provide all customers with fair access to our services.
2. Scope
This policy applies to:
Grooming services;
Pet Hotel services;
Veterinary Clinic services;
other services requiring a prior appointment.
3. Booking Methods
Appointments may be made through the communication channels provided by Labute Fericite®, including:
phone;
the Website;
online forms;
email;
electronic messages;
directly at one of our locations.
An appointment is considered confirmed only after it has been validated by the Labute Fericite® team.
4. Appointment Confirmation
In certain situations, Labute Fericite® may request additional information in order to confirm an appointment, including information regarding:
the pet;
the requested service;
relevant medical history;
the requested period;
other information required to organise the service.
Depending on the type of service or the requested period, confirmation may be subject to the payment of a deposit, provided this condition is communicated to the customer before the booking is confirmed.
5. Arriving at the Scheduled Time
Customers are asked to arrive at the agreed appointment time.
Late arrivals may affect the appointments of other customers and the duration of the service.
Depending on the circumstances, Labute Fericite® may:
reduce the duration of the service;
reschedule the visit;
refuse to provide the service where the delay makes it impossible to perform under appropriate conditions.
6. Rescheduling
Appointments may be rescheduled subject to availability.
To help us organise our schedule efficiently, we recommend submitting rescheduling requests at least 24 hours in advance whenever possible.
7. Appointment Cancellations
Customers may request the cancellation of an appointment through the same channel used to make it or through any other communication channel provided by Labute Fericite®.
Services involving the reservation of special resources or the allocation of a room at the Pet Hotel may be subject to additional deposit or cancellation conditions. These conditions will be communicated to the customer before the booking is confirmed.
8. No-Shows
Where a customer does not attend an appointment and does not inform the Labute Fericite® team in advance, the situation may be treated as a no-show.
Depending on the customer's previous appointment history and the impact on our activity, Labute Fericite® reserves the right to:
request a deposit for future appointments;
limit the customer's ability to make certain bookings;
refuse to confirm subsequent appointments.
These measures are applied exclusively to protect the efficient organisation of our activity.
9. Delays Beyond the Control of the Parties
Appointments may be changed due to exceptional circumstances, including:
medical emergencies;
complex veterinary procedures;
unexpected situations involving animals already in our care;
technical issues;
force majeure events.
In such cases, customers will be informed as soon as possible.
10. Pet Hotel Bookings
Bookings for Pet Hotel services are subject to availability.
During periods of high demand, including public holidays and holiday seasons, Labute Fericite® may apply special conditions regarding:
deposits;
cancellations;
minimum accommodation periods;
booking confirmation.
These conditions will be communicated to the customer before the booking is confirmed.
11. Veterinary Clinic Appointments
In the event of a medical emergency, the order of appointments may be changed to allow critical patients to receive urgent assistance.
Labute Fericite® will make every reasonable effort to minimise waiting times for other customers.
12. Customer Communications
To ensure the proper organisation of services, Labute Fericite® may send notifications regarding:
appointment confirmation;
changes to the appointment time;
rescheduling;
cancellation;
useful information regarding how to prepare the pet for the requested service.
These communications may be made by phone, email, SMS, or other available communication methods.
13. Data Protection
The personal data provided for appointment management is processed in accordance with the GDPR Privacy Policy available on the Website.
14. Amendments to This Policy
SC Labute Fericite SPA SRL reserves the right to amend this policy whenever necessary.
The updated version will be published on the Website and will take effect from the date of publication.
15. Contact
For any questions regarding appointments or cancellations, you may contact us at:
SC Labute Fericite SPA SRL
8 Ceasornicului Street, Ground Floor, Bucharest, District 1
Phone: 0732837167
Email: contact@labutefericite.ro
Website: www.labutefericite.ro
We want every appointment at Labute Fericite® to take place under the best possible conditions, with respect for every customer's time and care for the wellbeing of every pet.